Release type: Media Release


Helpline hits quarter of a million calls


Senator the Hon Eric Abetz
Leader of the Government in the Senate
Minister for Employment
Minister Assisting the Prime Minister for the Public Service
Liberal Senator for Tasmania

Minister for Employment Senator Eric Abetz today announced that the Small Business Helpline, established by the Coalition Government, has received over a quarter of a million calls in less than two years.

The Helpline was foreshadowed in the Coalition’s Policy to Improve the Fair Work Laws to provide quick and accurate advice that small businesses can rely on and comes on top of:

• The recent launch of a new Pay and Conditions Tool (PACT) mobile-friendly tool to combine pay, shift and leave calculators with an intuitive interface for mobile devices;
• A guide to help small businesses to hire new employees; and
• A commitment that advice from the Fair Work Ombudsman can be relied on by small businesses.

“The Small Business Helpline is helping small business people to spend less time trying to navigate the Fair Work Laws and more time on building their business to grow, prosper and employ,” Senator Abetz said.


(Senator Abetz listening to a Fair Work Infoline call)

“It’s important to ensure that small business people have all the tools in the toolkit available to use in an easy manner. All callers to the Infoline or Small Business Helpline can expect to receive expert advice and information that can be relied upon.”

Minister for Small Business Bruce Billson said small business operators want to do the right thing and the Helpline is an important tool to help them in doing so.

We encourage small business people around Australia with queries about the workplace relations framework to call the Small Business Helpline on 13 13 94.